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That’s what we love to hear! We’d love to see pictures of your project when it’s complete!

Sorry, "A truly helpful video" not "I truly helpful video".

Hi James! Thank you for bringing this to our attention. This is an excellent point and something that we will work on rectifying as soon as possible. Please be on the lookout for a more in depth (but less professional) video within the next few weeks. I know that you spoke to Ryan in customer service yesterday because he brought the issue up to me immediately. Did you get your question answered or is there something we can help visually show you in the meantime?

We're sorry to hear that you had issues with Soniguard. Our wonderful customer service team would love to help you troubleshoot. Please give us a call at 800-557-0654 to discuss your installation. We look forward to hearing from you.

@ceilume no I had a good time

Thank you for your question! If the existing mineral fiber tiles are in good condition, you can utilize one of our refacing tiles by sliding them underneath the mineral fiber tiles. This approach allows you to change the appearance of your ceiling while maintaining its existing acoustic and thermal properties. You can find a helpful video on this process here: ua-cam.com/video/ZIW6KhddwKw/v-deo.html. Additionally, we offer an insulation product called Soniguard, which is pre-cut to fit one piece per 2x2 tile. Please note that our tiles are not designed to support additional weight; therefore, any other insulation would need to be properly supported by the grid or the ceiling. Our customer service team would be more than happy to discuss this further with you and can provide up to three complimentary full-sized samples for you to try in your space prior to making a purchase. Feel free to reach out to us at 1-800-557-0654, Monday to Friday, 8 AM to 4:30 PM PST.

I'd say yeah, just add some wire supports throughout that go up to the ceiling.

That's great to hear! Call our customer service at 1-800-557-0654 M-F 8-4:30pm PST or check out our webiste and you can order right from there!

Luckily this isn't a vaulted ceiling in some nice building. This is the ceiling in our studio that was once a one room cabin that was falling down and was repurposed into our filming studio. But we do agree that covering a vaulted ceiling with a drop ceiling grid would be a crime unless there was a very good reason for it.

Painting your grid is always an option, but we used our EZ-On Grid covers here to update the grid. They snap onto the grid to make your old grid look like new! ua-cam.com/video/fkOxjh2SYWQ/v-deo.html You can request a free full sized sample by calling our customer service at 1-800-557-0654 M-F 8-4:30PM PT.

Yep, they are plastic, and that’s a good thing! Our vinyl ceiling tiles are 100% recyclable, completely waterproof, and much easier to install and maintain than mineral fiber or metal ceiling tiles. They are also Class A fire rated, 100% recyclable, completely waterproof, Greenguard Gold Certified for indoor air quality, and made in the USA. Our best selling Stratford tile that you’ve seen at Home Depot weights 84% less than a mineral fiber tile. Thinner, lighter tiles are better for the planet. Our resource-efficient tiles use 75% less raw material to manufacture, are five times more efficient to ship, and need to be replaced a lot less often. It’s also important to remember that you’ll need to uninstall and reinstall your tiles over the course of their lifetime - to access the space above your ceiling grid or to clean dirty tiles, for example - so it’s important to keep long term maintenance, ease-of-use, and durability in mind. We have two lines- our Feather Light tiles (like the ones you saw at HD) are 0.013”- about the thickness of a nice business card. And our Signature Series tiles are 0.030” thick- about the thickness of a credit card. Both come in styles that can be trimmed with scissors or snips for use in less than full sized border areas. All of our tiles are made from rigid construction grade vinyl. Ceilume ceiling panels and tiles are surprisingly strong. They flex to make it easy to install panels in tight locations. They are lightweight and robust, and do not break if dropped or handled roughly. They don’t have to be thick to be strong!

Excellent point! Here's the link for you. I'll update our other videos! www.ceilume.com/

We don't currently have any distribution in Pakistan, but we can work with you to import tile from the US if you'd like. For international shipments we have a minimum of 100 tiles. You can contact our customer service at 1-800-557-0654 or at help@ceilume.com for more information about our overseas purchase policies.

Prices are based on size, collection, color/finish, and the quantity of ceiling tiles or ceiling panels being purchased. Pricing is included on every product page. You can find the price of our Circle Star tiles on the product page here: www.ceilume.com/tiles/CircleStar/White/ We also offer quantity discounts on tile purchases exceeding 100, 200, and 300 units. You can find that information on our Customer Service page under "Ordering" and "How much do your tiles cost?". www.ceilume.com/customer-service.cfm

Painting your t-bars is always an option! The t-bars featured in this video are not painted, they are just standard white t-bars, which are generally a great match to our white tiles. We sell a great product Called EZ-On Drop Ceiling Grid covers which snap onto your suspended ceiling and match many of our colors and finishes. We also sell Decorative Strips that adhear to the grid if you prefer that look. Decorative Strips are available in all of our colors and finishes You can find videos of both on our channel. And our customer service team would be happy to send you free samples if you give them a call at 1-800-557-0654!

Two different methods are demonstrated in this video. If you are using our Feather Light tiles you must use the first method with an oversized hole. If you are using our Signature tiles and refacing a mineral fiber tile you can use a smaller hole that will be covered by a trim ring/escutcheon/cover plate. Pass-Through Sprinklers - Ceiling Tiles with Oversized Holes When sprinklers pass through ceiling tiles and you are not using a refacing style with a mineral fiber backing panel, per IAPMO UES Evaluation Report 310, sprinklers must be located a maximum of 3 in. below the ceiling grid, and holes must be at least 0.25 in. larger in diameter than trim rings/escutcheons/cover plates (or the sprinklers themselves if no trim rings/escutcheons/cover plates are being used). Never use a trim ring/escutcheon (pendant sprinkler) or cover plate (concealed sprinkler) at a sprinkler penetration without an appropriately-sized hole. Pass-Through Sprinklers - Refacing Ceiling Tiles with Mineral Fiber Backing Panels Most of Ceilume’s 0.030 in. thick Signature styles can be used as refacing tiles in conjunction with mineral fiber backing panels (backing panels must also conform to appropriate local codes). Important note: 0.013 in. thick Feather-Light styles cannot be used as refacing tiles. In locations where sprinklers pass-through ceiling tiles, cut holes in both the refacing tiles and the mineral fiber backing panels, slide the refacing ceiling tiles (with features projecting down and into the room) under the mineral fiber backing panels, then resettle the new pairs back into the grid. If you are using a refacing style with a mineral fiber backing panel above it, per IAPMO UES Evaluation Report 310, sprinklers must be located a maximum of 3 in. below the ceiling grid, and sprinkler passthrough holes must be 0.25 in. smaller in diameter than sprinkler trim rings/escutcheons/cover plates. If you have any questions our customer service team would be happy to discuss your installation with you. They can be reached at 800-557-0654 M-F 8-4:30 PT.

Decorative and smooth strips are self-adhesive and designed to cover the joints between ceiling tiles. Contact us for free samples and the answers to any questions you may have. M-F 8-4:30pm PT 1-800-557-0654.

We would definitely recomend that you install some sort of gyp board substrate over the wood slats and then glue our tiles to the gyp board. You don't need to tape the joints, but the joints will need to be reasonably flush. If you give our wonderful customer service team a call at 1-800-557-0654 M-F 8am- 4:30pm PT we would be happy to talk to you about your specific installation and we can even send you some free full sized samples so you can see what they would look like in your space.

That is always an option as well. But EZ-On is a great option if you want to avoid painting, don't want to clean your grid, or want to cover imperfections and older surfaces.

Ceilume ceiling panels and tiles comply with the requirements of the Food and Drug Administration (FDA), United States Department of Agriculture (USDA), and state and local health departments for installation over food-processing and food-preparation areas. When a project needs approval by a health inspector, we suggest showing the proposed ceiling panels before placing a full order. Please do not hesitate to Contact us for free samples and the answers to any questions you may have. M-F 8-4:30pm PT 1-800-557-0654. You can read more about the hygiene of Ceilume tiles here: www.ceilume.com/hygiene.cfm

Ceilume tiles are paintable, but it is important to note that Ceilume cannot guarantee that the published fire safety ratings and product specifications, certifications, listings, and approvals will remain the same after painting. Therefore, field painting will void the warranty. You would need to speak to your health inspector and the customer service team to find out how painting the tiles affects food safety.

We're glad you love Soniguard also. You're correct, Soniguard is more expensive than many other insulations on the market. It is class A fire rated, Greenguard Gold certified for indoor air quality, and made in the USA. It is also odor free, moisture-resistant, and does not promote mold or fungi growth. It is the cleanest drop ceiling insulation on the market and we are proud to offer it at a competitive price point.

Great question! You can buy all of our products directly from our website www.ceilume.com. You can also buy select products at our authorized retailers which include Lowes, Home Depot, Amazon, L&W Supply, uDecor, ProCeilingTiles, Menards, Sutherlands, and WishIHadThat. If you are in Canada you can contact our Canadian distributor Plafond Elegant Ceilings.

Great question! We have a whole video on border tiles that might help: ua-cam.com/video/PM5w39QzqVc/v-deo.html If you have existing tiles in the grid that you are replacing you can use those as a template. If not we recomend you measure the partial grid squares, cut the tiles to size with scissors or snips and then place the trimmed pieces into the grid with the cut edges facing the wall or away from it, whichever you prefer. If you have any questions our customer service team would be happy to help! You can reach us at 1-800-557-0654 M-F 8am-4:30pm PT.

I have been looking at your various tiles. The question I can’t seem to find many answers on is, can you install lights on the panels such as recessed lights.

We have a video that shows how to do it: ua-cam.com/video/tsr0mJylZws/v-deo.html Grid-mounted recessed/can lights function well with Ceilume tiles and panels. Simply choose a tile design that has sufficient flat area in the middle to fit the light opening and trim ring, and use a light that comes with a grid-suspension bracket that supports the weight of the light on the grid rather than on the tile. Coffered ceiling tiles like Madison and Westminster may require additional steps to install with recessed/can lights. Please contact us if you require assistance. 1-800-557-0654 Monday - Friday 8:00 - 4:30 PM, Pacific

Beautiful! So wish these were in my budget

Thank you for sharing your thoughts on Ceilume's tiles. Our Feather-Light tiles have a 4.2-4.7 out of five-star average across all of our authorized retail vendors. (Amazingly, you mention Menard’s reviews since we’ve only been selling with them for a few weeks and don’t have any reviews on their site yet.) Our Feather-Light tiles are unlike traditional ceiling tiles and therefore not what many people are expecting. The very first thing we mention about this tile is that it is "surprisingly thin". Because they're thin, they are also flexible when handled. Happily, they are also amazingly strong (despite their flexibility). We've tested them in accordance with ASTM C367 standards and the Stratford is "an order of magnitude stronger than mineral fiber tiles". They're also Class A Fire Rated, GreenGuard Gold Certified for Indoor Air Quality, and meet FDA & USDA requirements for installation in food service areas. Finally, they're 100% Made in the USA. We replace any and all tiles that are broken in transit which is something that is out of our control and 60-70% damage rate would be wild. In a fairly well sealed space sometimes there can be tile lifting in the grid. This can be solved by placing a vent or using clips to hold the tiles in place. As far as saging- it's important to note that the International Building Code requires that all lights, HVAC grilles, speakers, etc must be supported by the ceiling grid and not by the ceiling tiles. With the code requirements in mind, strength is not judged by how much weight a ceiling tile can support, but how resistant a ceiling tile is to damage during handling and installation. This is where Ceilume's tiles shine; they're flexible when handled but very hard to break, they don't shed fibers or dust, and they're easily cleanable. We don't think a tile can be made much better but we'd love to hear your suggestions for improvement. Please give us a call at 888-533-1995 to help us improve the Stratford. We do appreciate it.

@@ceilume They're impossible to mount/stay put under vent covers. We installed ours "under" the existing tiles. When cropping the opening across a rib, the tiles lose stability and fold even with the old tile above them. I have seen video's where a rig had to be built from luan and thin wood to get them to mount both light fixtures as well as vent covers. My wife and myself saw a thicker tile (not decorator tiles) inside home depot which were waterproof, and about 1/8" thick. We wish we had bought those. They are sturdy enough to make the 48" span without ribs. We were constantly pushing up other tiles to push down the new ones. You may love your product, but to us, they are decidedly flimsy, and look just like the plastic they are.

@@ceilume Yes, and I read dozens of reviews for restaurants which turned out to be awful. Many people write reviews just to write reviews, others get paid to write reviews, mine is a genuine review. You sell a product that is low-cost to produce (Plastic molding) and sell them for probably a 50 plus percent adjusted gross margin. There is a market for your products, and many people probably think they look better than water-stained mineral fiber products, but truthfully these tiles are not impressive, they are disgustingly flimsy. It's your job to act excited about your product, but I still think they are inferior to the 1/8" thick PVC tiles.

It sounds like you've purchased our Feather-Light series tiles at one of our authorized retail vendors, probably our best-selling Stratford tiles, which are not meant to be installed under existing mineral fiber tiles. It is very difficult to help you troubleshoot without knowing exactly what the issue is. Our customer service team would be happy to help you with your specific installation needs if you gave us a call at 1-800-557-0654 M-F 8-4:30 PT or email us at help@ceilume.com. You’re right, everyone has different tastes and it is my job to be excited about Ceilume tiles, but I genuinely believe in our product and want you to be happy with your purchase. One hundred percent of our reviews are genuine. If the review came from a sweepstakes or giveaway they would legally have to have an “incentivized review” badge next to the review (where you find “verified purchase”). And those would still be genuine reviews, just incentivized ones. We’re very sorry to hear that you are unhappy with your tiles and would like to help you rectify that.

Great question! Unfortunately no ceiling tiles are considered a qualitied expense for an energy tax credit.

Thank you so much! We are working on expanding where we offer. If you give our customer service team a call or email they may be able to help. You can call them at 1-800-557-0654 or email at help@ceilume.com.

Great question! We have an entire video on installing recessed lighting with our tiles which shows you how to install lighting. You can find it here: ua-cam.com/video/tsr0mJylZws/v-deo.html. But since you commented this on our glue up ceiling tiles I'm assuming you're installing our Signature tiles which are thicker and a little more difficult to cut. You can find some great tips on cutting them in our video on installing pass-through sprinklers (ua-cam.com/video/E67R02vct0s/v-deo.html). Using a simple template, mark the location of the opening on your tile, and then cut the hole with a pair of snips, utility knife, or appropriately-sized hole saw. When using a saw, run the blade in reverse in order to keep tile material from binding.

Sorry to hear about your troubles! While it's pretty rare, we've definitely run into your issue before. Our guess is that the tiles are installed in a fairly well sealed space, like a basement (or maybe just a well sealed home). If that's the case, the cause of the lifting is most likely due to the pressure change in the room when the door is opened. Air is pushed into the room, and the tiles are pushed up into the open space in the ceiling. The best thing you can do to solve this problem is give the air a way to pass through the ceiling plane. The easiest way to do that is usually to replace a single tile with a ceiling grid mounted vent. The open air passage allows the pressure change to disperse without moving the tiles. The other option is to clip the tiles down into the grid. There is a ceiling tile hold down clip for this exact reason. You can find them through most home improvement stores or even on our website. If you can't find something like that, we've had customers even use small rare earth magnets to hold the tiles in place. They cinch the tiles down very well, but also still allow access when needed. And finally, a few customers have just used large binder clips on the grid above the tiles to clip them into place. I hope that helps. Our customer service team would be happy to help you with this problem. You can reach them at 1-800-557-0654.

Thanks for your interest in Ceilume! We take our fire safety testing very seriously and asked for clarification from the test facility regarding the sprinkler type that was used. For a standard room corner burn test, the sprinklers are installed in accordance with the test criteria to measure any difference in activation time. A pendant sprinkler has to be used at the finished ceiling as upright sprinklers can only be installed on branch lines or sprigs. A pendant sprinkler is also used in the drop ceiling so that the sprinkler is flush with the drop ceiling. As we are comparing the effect on activation times, the same sprinkler type is used in both heights/locations. Please let us know if you have any other questions. Thanks!

If the sprinkler is within 12" of the noncombustible deck then it doesn't matter if it's a pendant or upright. First viewing it looked over a foot, maybe ok. Thanks for the answer. I have a customer who says a contractor installed meltaway tiles. They look like cheap insulated ones, economy type, I need to look at a metlaway tile to compare, any dealers near me? Worcester Massachusetts. @@ceilume

You can order three full sized samples and purchase our full range of Ceilume products directly from us by visiting Ceilume.com. You can also visit our authorized retailers for selected products. These include Lowes, Home Depot, L&W Supply, Amazon, Sutherlands, Menards, uDecor.com, Proceilingtiles.com and WishIHadThat.com. The only one that carries any of our tiles in store is Home Depot and they only carry them in selected stores. You can reach our customer service team directly at 1-800-557-0654.

Generally speaking, we recommend removing your popcorn texture entirely - most glues are not well suited to that material, and may degrade it during installation. And we've seen evidence that the rough texture can cause the tile itself to mottle or warp as the glue dries. Only if the popcorn texture is very light and shallow do we recommend giving it a shot. It's worth mentioning that removing popcorn texture is not usually a tough project. While it's a bit messy, you're usually just wetting the texture and scraping it from the ceiling. The only concern is that, if your house and ceiling are old enough, the texture should be checked for Asbestos. If you think you've got a light enough texture, the next step would be to give a sample a try. Our excellent customer service team would happily discuss your installation with you and send you up to three free full-sized samples. You can reach them M-F 8 am-4:30 pm PT at 1-800-557-0654.

Foam tiles over popcorn ceiling

Hi Lisa. Our tiles are made from rigid vinyl plastic, not foam. They are easy to clean, stain-resistant, and suitable for wet, humid and food-preparation areas. They are acoustical, fiber-free, Greenguard Gold certified for indoor air quality, Class A rated, and made in the USA.

You’ll need to remove ceiling texture (e.g. popcorn), and patching and sanding may be necessary if your ceiling is damaged or uneven.Your installation surface must be flat, clean, and firm for your ceiling tiles to adhere properly.

Hello! You can order at www.ceilume.com! As for cost it depends on what style you choose and how many tiles you need for your installation. There is a helpful ceiling tile calculator available on our website to help you plan out your installation. You can also contact our customer service team at 1-800-557-0654 who can answer any questions you have and send you up to three free full sized samples.

For border finishing, you have two options: caulk or crown molding. Running a bead of caulk along the edge of your ceiling will fill in any gaps where cut tiles meet your walls. Crown molding is also a great option to finish your ceiling. Most standard molding can be used.

All of our tiles are completely waterproof and mildew and mold resistant!

Great question! Your installation surface must be flat, clean, and firm or your new ceiling tiles won’t adhere properly. You’ll need to remove ceiling texture (e.g. popcorn), and patching and sanding may be necessary if your ceiling is damaged or uneven.

You are so kind

Hi Brooke! We sell adhesive that you can find on our website. If you want something that you can find at your local hardware store we recommend LocTite PowerGrab (but not any LocTite that has a PL in the name). We do not recommend that you staple or nail our tiles in a glue-up installation. If you staple the tiles too close to the edge of the tile, you run the risk of "blowing out" or cracking the edge of the tile. If you staple them too far from the edge, the staples may not be covered by the Decorative Strip. And even if you get the staple exactly centered, the dimple created by the staple could show through the Decorative Strip or cause adhesion issues with the Decorative Strip.

@@ceilume Thank you.

Hi Maya, We don't currently have a UK distributor, but we hope to soon!

Well maybe not ketchup, but hey- life happens. All Ceilume tiles are Class A fire rated, 100% recyclable, completely waterproof, Greenguard Gold Certified for indoor air quality, and made in the USA. Thin ceiling tiles are lighter, cleaner, more resource-efficient (our design uses 75% less raw material to manufacture and is five times more efficient to ship), and easier to install. When you look up at your ceiling, you see its decorative face and not its thickness. Our light weight ceiling panels may leave you a bit skeptical at first, but place them in your ceiling and we promise that you'll agree that their thin design is one of their greatest benefits! Our tiles also will not discolor when installed and maintained correctly. Ceilume guarantees that your ceiling tiles and decorative strips will be free from manufacturing defects for a period of five years from the date of purchase.

Whatever works best for you!

Maybe to ensure you have a straight line? After all, how do you know that your walls are all 100% square? But your question was from seven months ago, so you probably figured it out.

That is correct!

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Excellent point! We have a ceiling tile calculator on our website that can help you with this!

Hi Charles. Floor-to-floor noise, like you are experiencing, can be challenging to manage. Unlike "in-room" sound, where the key is to absorb sound energy, in your situation you need to block the sound, and the best way to do that is by adding mass, or by creating separations between where the sound is being generated, and where it is being heard. During construction there are some pretty clever things that can be done with stand-off's and buffers within the floor system, but that isn't really an option for you at this point. Our Signature series tiles, like those shown in the video, have a Sound Transmission Class rating of 15, so you should be able to notice a difference - www.ceilume.com/pro/acoustics.cfm - but by themselves they won't solve the problem. Are the upstairs rooms carpeted? If not, adding a carpet and a thick pad can make a big difference. I hope this helps, and Happy New Year!

Hi Ed. If I get the NCR 85+ drop down ceiling along with the installation, would that make a difference? The top of the line ceiling tiles?

@@donmogsleyforever Hey Charles . . . Happy New Year! Do you have a drop ceiling grid (for suspended ceiling tiles), or are you thinking of using the low-profile grid (Ceiling-Link) as shown in the video? The NRC-85 system does a GREAT job with NRC "in-room" noise, but they only do a fair job with STC (noise coming through from upstairs). In fact, their STC rating (because they are thinner than our Signature series tiles), is only 13. The best STC rating you can get with Ceilume is 18. That is by using our thicker (Signature series) tiles, in combination with our Soniguard acoustic-thermal insulation. I know this all sounds pretty confusing. So, first things first --- do you already have a suspended ceiling? If so, there may be some other options open to you. Over to you!

Ed! Happy new year to you! I’m looking at doing a drop down ceiling with the acoustic insulation & NRC 85+ Would that work with the footfalls and such from upstairs?

Is it possible to get the thick tiles, with insulation and install them with adhesive instead of drop down ceiling installation?

Leticia Farias, we hope you enjoyed the content of the video. We think he is pretty brilliant, ummms and all!

Hi Alan. Thanks for the great question. It's a "drawing compass". There are many different types, and most would work well for this type of project. You can also make a template by measuring and tracing the circle for your light if you don't have a compass on hand. (Check out this video to see how to create a template. ua-cam.com/video/buunelCfJXY/v-deo.html) Let me know if I can answer any other questions!

We are so glad that you liked it, and what it represents. And the very best of luck as you move forward with your business!

Thank you!

Thanks, Michael!